Under 'Services' > 'My Profile', click on 'Card Activation' link and follow the steps on-screen.Enter the One Time Pin (OTP) of Citi Mobile Token to proceed.Tap the Profile menu → Under 'Credit Card Settings' tap on the card you would like to activate.Here are the various channels to activate your new card: To lock your card or report as lost or stolen, click “Manage” on your card on the Citi Mobile ® App. Step 2: Report as lost or stolen via the Citi Mobile ® App You may unlock your card easily on the Citi Mobile ® App when you need to. Step 1: Temporarily lock your card via the Citi Mobile ® App so that no one else can use it. Scenario 4: If you misplaced your card or your card is lost or stolen What was the information provided to the scammer.A copy of the scam message if available.Channel that the scammer used (phone call, SMS, email, e-commerce platform).Approximate date and time of the alleged scam or fraud.Step 2: Contact the Citibank Fraud hotline at (65) 6337 5519 to report on the scam accident and provide the relevant details to our fraud agents: To lock your card, click “Manage” on your card on the Citi Mobile ® App. Step 1: If you suspect that your card details have been compromised, please temporarily lock your card via the Citi Mobile ® App so that no one else can use it. Scenario 3: If you suspect or detect that your account is being compromised. Step 2: Contact the CitiPhone hotline at (65) 6225 5225 to report on the alleged scam or to verify if the communications are legitimate. Step 1: Please do not click on any links provided or provide any personal and banking information to anyone over unsolicited calls or on a suspicious website. Scenario 2: If you receive any suspicious communications claiming to be from Citibank You may also call Citibank at (65) 6337 5519 Reply 2 if the charge was not authorised by you. Reply 1 if the charge was authorised by you. Scenario 1: If you receive an SMS from Citibank (Sender number: 72484) to authorise a charge on your card/account.
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